HORAEV Watch FAQs

We accept major credit and debit cards. Shop Pay, Apple Pay, Paypal and Google Pay are also available where supported. The payment methods available to you will be shown at checkout.

If installment options are available in your country or region, they will appear automatically at checkout. Availability depends on the payment provider and your billing location.

Yes. Payments are processed through secure third-party payment providers. HORAEV does not store your full credit card information.

HORAEV brings together a curated selection of watches from distinctive brands. Explore each brand's collection, then compare the movement, materials, dimensions, and wearing details on the individual product pages.

Many of our watches use mechanical movements, including automatic and tourbillon designs. Movement type varies by model and is listed in the product specifications on each product page.

We make every effort to show each watch accurately. However, natural stone dials, textured dials, leather straps, and polished surfaces may show slight variations in color, grain, or reflection. These differences are part of the character of the material.

Yes. HORAEV ships internationally to supported destinations. Available shipping methods, costs, and estimated delivery times are shown at checkout.

Most orders are processed within 1–3 business days after payment confirmation. Standard delivery typically takes 5–10 business days after dispatch. Delivery times are estimates and may be affected by customs clearance, local carrier conditions, public holidays, or weather. Tracking information is sent once your order ships.

After your order has been shipped, you will receive a shipping confirmation email with tracking information. If you have not received your tracking email, please contact us at support@horaev.com with your order number.

No. HORAEV covers applicable customs duties and import taxes, so customers are not responsible for these charges. If a carrier or customs authority requests payment, please contact your Personal Concierge at support@horaev.com for assistance.

Yes. We offer a 30-day return or exchange policy for eligible, unworn, and unused items returned in their original condition and packaging. Please contact your Personal Concierge before sending any item back.

To request a return or refund, please contact your Personal Concierge at support@horaev.com with your order number, the email address used for the order, the reason for return, and clear photos of the product and packaging if requested.

Once your return request is approved, your Personal Concierge will provide the correct return address and instructions. Please do not send your watch back before receiving return authorization.

Every watch purchased through HORAEV is covered by the HORAEV 36-Month Unconditional Warranty from the date of purchase. For coverage details or service, contact your Personal Concierge at support@horaev.com before returning your watch.

No watch is completely waterproof. Water-use guidance varies by model. Always follow the water-resistance rating and usage instructions shown on the individual product page.

Follow the guidance for your specific model. A watch rated to 3 ATM is suitable for light everyday splashes only and is not intended for swimming, showering, or diving. Avoid hot water, steam, soap, and chemicals for every model.

Avoid operating the crown or buttons while the watch is wet. Keep the crown fully pushed in or secured when applicable. Avoid hot water, steam, and chemicals. Do not open the case back by yourself.