CARE & SERVICE
Guidance for keeping your HORAE V timepiece in its proper rhythm.
A HORAE V timepiece is made to be worn, observed, and cared for over time. With proper use and regular attention, your watch can keep its rhythm with clarity and confidence.
WATCH CARE
Simple habits help preserve the rhythm, appearance, and reliability of your HORAE V timepiece.
Avoid strong impacts, magnetic fields, extreme temperatures, and unnecessary exposure to moisture. When not in use, keep your watch in a clean, dry place away from direct sunlight.
If your mechanical watch has stopped after not being worn, wind it gently before use. Do not force the crown or overwind the movement.
No watch is permanently waterproof. Water resistance may decrease over time due to wear, temperature changes, or impact.
Leather straps should be kept away from water, sweat, perfume, and chemicals whenever possible. Sapphire crystal is highly scratch-resistant, but it may still be damaged by impact.
WARRANTY
Every HORAE V timepiece is covered by a 36-month worry-free warranty from the date of purchase.
For full coverage details, please refer to our Warranty Policy. This page complements, but does not replace, the full policy.
WHEN TO CONTACT US
Please contact HORAE V Customer Care if you notice changes in timekeeping, moisture, impact damage, or loose external components.
SERVICE PROCESS
Before sending your watch back, contact Customer Care so we can review the situation and provide the correct instructions.
Send your order number, proof of purchase, issue description, and clear photos or videos.
Our team will review your request and provide initial guidance.
If inspection is needed, we will provide return authorization and shipping instructions.
After inspection, eligible issues will be repaired or replaced according to our warranty policy.
CUSTOMER CARE
If you have questions about care, maintenance, inspection, repair, or warranty service, contact HORAE V Customer Care before sending your watch back.
