Delivery & Shipping

At HORAEV, every timepiece is prepared with care before it begins its journey to you. After your order is placed, you will receive an order confirmation email. Once your order has shipped, we will send a shipping confirmation email with tracking information.

Order Processing Time

Most orders are processed within 1-3 business days after payment confirmation. Orders placed on weekends or public holidays will begin processing on the next business day.

Estimated Delivery Time

Standard delivery to supported destinations typically takes 5–10 business days after dispatch. This estimate does not include the order processing time above.

Please note that delivery times are estimates. Actual delivery may be affected by customs clearance, local carrier conditions, public holidays, weather, or other circumstances beyond our control.

Shipping Carriers

We work with trusted international logistics partners, including DHL, FedEx, UPS, USPS, YunExpress, and other carriers depending on the destination and selected shipping method.

Customs, Duties & Import Taxes

HORAEV covers applicable customs duties and import taxes, so customers are not responsible for these charges. If a carrier or customs authority requests payment, please contact your Personal Concierge at support@horaev.com for assistance.

Address Accuracy

Please make sure your shipping address is complete and accurate before placing your order. HORAEV is not responsible for delivery delays, failed delivery, or additional shipping costs caused by incorrect or incomplete address information.

If you notice an error in your shipping address, please contact us as soon as possible at support@horaev.com. Once an order has been shipped, we may not be able to change the delivery address.

Pre-Order Items

If your order includes a pre-order item, the order will be shipped after the item becomes available. If your order contains both in-stock and pre-order items, they may be shipped together unless otherwise arranged.

Need Help?

If you have any questions about your shipment, please contact HORAEV Customer Care at support@horaev.com with your order number. Our team will be happy to assist you.