36-Month Warranty

36-Month Worry-Free Warranty

Every HORAE V timepiece is covered by a 36-month worry-free warranty from the date of purchase.

We want you to wear your watch with confidence. If your watch experiences any issue during the warranty period, please contact HORAE V Customer Care first at support@horaev.com. Our team will review your request and provide the next steps for inspection, repair, or replacement.

If repair is not possible, we may replace your watch with the same model or with a model of comparable value and specification, subject to availability.

To help us assist you quickly, please include your order number, a brief description of the issue, and clear photos or videos of the watch when contacting us.

Please do not send your watch back before receiving confirmation and return instructions from HORAE V.

If you have any questions during use, please contact us at support@horaev.com. Our support team will respond as soon as possible and aims to provide a helpful reply within 8 hours.